GDPR Policy
This GDPR Policy explains how BetWhale collects, uses, stores, and protects your personal data. It applies to all users who interact with BetWhale’s platform and services. By registering an account or using the platform, you acknowledge this policy. If you have questions about how your data is handled, contact us through the Contact Us page.
General Data Protection Regulation (GDPR)
All registered users and visitors of betwhale-bk.com
BetWhale does not knowingly collect data from individuals under 18
SSL encryption on all data transmissions
Data retained only as long as required for stated purposes or applicable law
Submit GDPR requests via the Contact Us page
What Data We Collect
When you register, we collect the personal details required to create and verify your account β including your name, email address, date of birth, and any other information required under our KYC obligations. This data is necessary to provide you with account access and to comply with identity verification requirements.
To process deposits and withdrawals, we collect payment details relevant to your chosen payment method. All financial data is handled through secure, encrypted channels. BetWhale does not store full card numbers β payment processing is handled by accredited third-party payment providers.
We collect technical data about how you use the platform β including IP address, browser type, device information, and pages visited. This data is used to maintain platform security, diagnose technical issues, detect fraud, and improve user experience.
BetWhale uses cookies and similar technologies to support platform functionality, remember your preferences, and analyze usage patterns. You can manage cookie settings through your browser. Some cookies are essential for the platform to function β disabling them may affect your experience.
How We Use Your Data
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation and management | Name, email, date of birth, identity documents | Contractual necessity |
| Processing deposits and withdrawals | Payment details, transaction records | Contractual necessity |
| Identity verification (KYC) | Government ID, proof of address, payment proof | Legal obligation |
| Fraud prevention and security | IP address, device data, log data | Legitimate interest |
| Responsible gaming monitoring | Account activity, betting patterns | Legal obligation / legitimate interest |
| Marketing communications | Email address, preferences | Consent (opt-out available at any time) |
| Legal and regulatory compliance | All account data as required | Legal obligation |
Your Rights Under GDPR
As a data subject under GDPR, you have the following rights regarding your personal data. To exercise any of these rights, contact BetWhale through the Contact Us page.
Data Sharing
BetWhale does not sell your personal data. Data may be shared in the following circumstances only:
Third-party service providers β payment processors, identity verification services, fraud detection providers, and customer support tools may receive relevant data to perform their services on BetWhale’s behalf. These providers are contractually required to handle data securely and in compliance with GDPR.
Legal and regulatory requirements β BetWhale may disclose data when required by law, court order, or regulatory authority, or to protect the rights and safety of users or the platform.
Business transfers β in the event of a merger, acquisition, or asset sale, personal data may be transferred as part of the transaction. Users will be notified of any such change in data controller.
International Data Transfers
BetWhale may transfer personal data to countries outside the European Economic Area (EEA) in the course of operating its services. Where such transfers occur, BetWhale ensures appropriate safeguards are in place β including standard contractual clauses or equivalent mechanisms β to maintain the level of protection required under GDPR.
Data Retention
BetWhale retains personal data only for as long as is necessary for the purpose it was collected, or as required by applicable law. Account data is retained for the duration of your registration and for a defined period following account closure, in compliance with anti-money laundering and financial record-keeping obligations. You may request information about the specific retention period applicable to your data by contacting us.
Data Security
BetWhale uses industry-standard security measures to protect your personal data β including SSL encryption for data in transit and access-controlled secure storage. No system is completely infallible, but BetWhale maintains ongoing security practices to minimize the risk of unauthorized access, disclosure, alteration, or destruction of data.
Children’s Privacy
BetWhale does not knowingly collect or retain personal data from anyone under the age of 18. If BetWhale becomes aware that a minor has registered an account or provided personal data, that account will be closed and the data deleted. See the Underage Gaming Policy for full details.
Right to Lodge a Complaint
If you believe BetWhale has not handled your personal data in compliance with GDPR, you have the right to lodge a complaint with the relevant data protection supervisory authority in your country of residence. BetWhale encourages you to contact us first through the Contact Us page so we can address your concern directly.
Policy Updates
This GDPR Policy may be updated periodically to reflect changes in legal requirements or BetWhale’s data practices. Any material changes will be communicated to registered users. Continued use of the platform following an update constitutes acceptance of the revised policy. The current version is always available at this page.
