KYC Policy
This Know Your Customer (KYC) Policy explains how BetWhale verifies the identity of its players, what documents are required, and why verification is necessary before withdrawals can be processed. Completing KYC is a one-time requirement β once your account is verified, it stays verified.
Identity verification, age confirmation, fraud prevention, AML compliance
Before your first withdrawal; may also be requested at registration or at any time
Government-issued photo ID + proof of address (+ payment method proof where applicable)
All documents encrypted in transit and stored on secure servers with restricted access
Account remains verified after completion β no repeat submissions required
Why KYC Is Required
KYC verification protects both you and the platform. It prevents fraud, identity theft, and account manipulation. It ensures that only the registered account holder can withdraw funds. It confirms that all players meet the minimum legal age requirement for online gaming. It also keeps BetWhale compliant with anti-money laundering (AML) regulations and the licensing conditions under which the platform operates.
BetWhale does not use your identity documents for any purpose other than verification. Documents are stored securely and are not shared with third parties except where required by law or regulatory authority.
The Verification Process
Documents Required
A valid government-issued photo ID showing your full legal name and date of birth. Accepted documents include a passport, national identity card, or driver’s license. The document must be current (not expired), clearly legible, and show all four corners. Both sides may be required for ID cards and driver’s licenses.
A document confirming your current residential address, matching the address registered on your BetWhale account. Accepted documents include a utility bill (gas, electricity, water, internet), bank or credit card statement, or an official government letter. The document must be dated within the last 3 months and show your full name and address clearly.
In some cases, BetWhale may request verification of the payment method used to fund your account. For cards, this may involve a photo of the card showing the last four digits and the cardholder name (with the middle digits obscured). For e-wallets and crypto, a screenshot confirming account ownership may be requested. This step is not always required and will only be requested if relevant to your account review.
Complete KYC Early β Don’t Wait Until Withdrawal
Information Collected During KYC
During verification, BetWhale collects the personal information you provide at registration (full name, date of birth, residential address, contact details) along with the identity documents you submit. In some cases, biometric data may be used to verify that a submitted photo ID matches the account holder β this is handled through secure, automated verification technology and is not stored beyond the verification process.
All data collected is used solely for identity verification, regulatory compliance, and fraud prevention. BetWhale does not sell, rent, or share your personal data with third parties for commercial purposes. Refer to the Privacy Policy for full details on how your data is handled, stored, and protected.
Data Security
All documents and personal data transmitted during the KYC process are encrypted using industry-standard SSL/TLS protocols. Documents are stored on secure servers with access restricted to authorized verification personnel only. BetWhale maintains strict internal data handling policies and conducts regular security reviews to ensure the integrity of stored verification data.
Verification Outcomes
Approved: Your account is fully verified. Any withdrawal holds related to pending verification are released and your account has no KYC-related restrictions going forward.
Additional information requested: If submitted documents are unclear, expired, or do not match account details, BetWhale will contact you to request corrected or supplementary documents. You will be given a reasonable timeframe to provide the required information.
Rejected: If verification cannot be completed β for example, due to fraudulent documents, failure to respond within the required timeframe, or inability to confirm identity β BetWhale reserves the right to restrict or close the account in line with its Terms and Conditions. Account balances will be handled in accordance with applicable regulations.
Your Responsibilities
You are responsible for ensuring that all information provided at registration is accurate and complete. If your personal details change β such as a change of address or legal name β you must update your account information promptly and contact BetWhale’s support team if re-verification is required. Providing false, misleading, or fraudulent information during the KYC process is a breach of BetWhale’s Terms and Conditions and may result in account closure and forfeiture of funds.
Ongoing Monitoring
BetWhale conducts periodic account reviews in line with its AML and responsible gaming obligations. In some cases, a previously verified account may be asked to provide updated documentation β for example, if a significant period has passed since initial verification, if account activity triggers an enhanced due diligence review, or if regulatory requirements change. You will be notified directly if any additional verification is required on an existing verified account.
Policy Updates
BetWhale reserves the right to update this KYC Policy at any time. Material changes will be communicated to registered users via email or an in-platform notification. Continued use of the platform following any update constitutes acceptance of the revised policy. The current version of this policy is always available on this page.
KYC Questions and Support
If you have questions about the verification process, the status of your submission, or what documents are accepted, contact BetWhale’s support team via 24/7 live chat or the contact form on the Contact Us page. Have your account details ready when reaching out about a pending verification.
